FAQ
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What do I do when my computer will not boot because of a "Missing operating system" error message?
If the computer is reporting "missing operating system", there is a good chance that there is a USB device plugged in. Remove the device and try to boot the computer again.
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How do I get SMART software for home use?
Please submit a request to the helpdesk for the URL and key to access the licensed software downloads page.
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How do I change my Sask DLC password?
Method 1 - If you can access a Sask DLC computer : When you are logged in to a Sask DLC computer (or your laptop is connected to the Sask DLC WiFi), you will need to hit CTRL+ALT+DELETE simultaneously. Choose 'Change a password'. You must enter your old password, and then your new password twice. Passwords must meet the following minimum requirements : - Not contain all or part of the user's account name - Be at least eight characters in length - Cannot repeat any of the previous 24 passwords - Contain characters from THREE OF THE FOLLOWING four categories: - English uppercase characters (A through Z) - English lowercase characters (a through z) - Base 10 digits (0 through 9) - Non-alphanumeric characters (e.g., !, $, #, %) Note: Password changes will take effect immediately to log in to a Sun West workstation, but it can take anywhere from 5 minutes to 30 minutes to sync to the email service. Method 2 - If you are at home, or otherwise unable to access a Sask DLC computer : You will need to use the Self-Service Password Reset (SSPR). To use the Self-Service Password Reset (SSPR), you must first register so that the system has some means of verifying who you are. This is similar to other systems you may have used that will text you a code to confirm your identity. You must register at least two other ‘verification’ methods: Office or cell phone number…if you provide an office number, you will get a voice call with the verification code Alternate (non-Sask DLC) email address Select a series of questions and answers The URL for registering is: http://aka.ms/ssprsetup It will initially ask for your email username and password, then walk you through registering if you have not already. If you have previously registered, your selected contact methods will be displayed and can be updated if needed.
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Instructions for Readers and Scribes
These instructions are for general exam readers and scribes. Departmental exam instructions are different. Follow the specific set of instructions from each teacher including the proctor information. Each student will need a different level of adaptation and support. Please get in touch with the course instructor with any questions. Readers read questions to the students. Here are some guidelines: Can Do Avoid Read the questions to the student Repeat the question as many times as they need, or repeat parts of the question rephrase the questions in different words Writing answers Give definitions for words Scribes write down a student's spoken response to a question. Here are some guidelines: Can Do Avoid Write down each response verbatim Ask the student to clarify, expand, or give more details Example Exam Question: How did Cinderella arrange to go to the prince's ball? And how did she get there? Examples of Prompts: What did she do first? How did that happen? What happened next? What happened to the shoe (IF the student mentioned the shoe)? Adding additional words Paraphrasing Lead the student to answers Example Exam Question: How did Cinderella arrange to go to the prince's ball? And how did she get there? Examples of Prompts to Avoid: Did Cinderella beg to go to the ball? How did the pumpkin turn into a coach What did the mice turn into?
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How to log into Edonline
Go to EDonline(https://edonline.sk.ca/webapps/login/). Enter your EDonline username and password. Most students enrolled in Saskatchewan already have accounts provided by the Ministry of Education. Your username is your first name - period - last name (firstname.lastname). Your password will be the two digits of your birth month and the two digits of your birth dateas the password. Be sure to use your legal first name as registered with the Ministry of Education. All passwords should be four digits, so don't forget the zero if your birth month is from January to September. For example, if your name is Bruce Wayne and your birthday is on April 27th, the information would be as follows: USERNAME: bruce.wayne PASSWORD: 0427 If your name is Lisa Simpson and your birthday is on October 3rd, your login info would be: USERNAME: lisa.simpson PASSWORD: 1003
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How to forward the automatic emails that are generated by online course
By using a rule, any received e-mail messages that match the conditions specified in the rule can be forwarded or redirected to another e-mail account. For example, all e-mail messages from a sender or with a subject that you specify can be forwarded. When a rule automatically forwards a message that you receive, the rule adds the designation "FW:" to the beginning of the Subject line, changes the message formatting, and forwards the message to the account specified by the rule. The recipient sees that the message came from you. A copy of the message you received is left in your Inbox or in the folder to which the message was originally delivered. IMPORTANT NOTE: Since this article was created, we have undergone an update to our online courses. Where the instructions talk about emails from "noreply@saskDLC.ca" you instead need to use "moodle@SaskDLC.ca" Good to Know: When using the Outlook Web App, you now need to click View all Outlook settings after clicking the gear in the upper right-hand corner to open the settings menu. Also, Inbox Rules are now simply called Rules in Outlook. Forwarding with Outlook. By default, Microsoft Exchange Server accounts (starting with Exchange Server 2010) can’t use rules to forward messages to email addresses outside your organization. This setting helps prevent confidential and private organizational information from being disclosed. Only an Exchange administrator can change this setting. For more information, see Determine the version of Microsoft Exchange Server my account connects to. Click the File tab. Click Manage Rules & Alerts. In the Rules and Alerts dialog box, on the E-mail Rules tab, click New Rule. Under Start from a blank rule, click Apply rule on messages I receive and click Next. Under Step 1: Select condition(s), select the conditions that you want the messages to meet for the rule to apply. Under Step 2: Edit the rule description, click each piece of underlined text, specify values, and then click Next. Under Step 1: Select action(s), select either: forward it to people or public group redirect it to people or a public group Under Step 2: Edit the rule description, click the underlined text for people or public group, specify the people or public group you want to forward messages to, and then click Next. Under Step 1: Select exception(s) (if necessary), select any exceptions that you want. Under Step 2: Edit the rule description, click each piece of underlined text, specify values, and then click Next. Under Step 1: Specify a name for this rule, and enter a name. Under Step 2: Setup rule options, check the boxes for the options that you want. If you want to run this rule on messages that already are in the Inbox, check the Run this rule now on messages already in the “Inbox" box. By default, the new rule is turned on. To turn off the rule, uncheck the Turn on this rule box. To apply this rule to all email accounts set up in Outlook, check the accounts box. Click Finish. Forwarding with Gmail Turn on automatic forwarding On your computer, open Gmail using the account you want to forward messages from. You can only forward messages for a single Gmail address, and not an email group or alias. In the top right, click Settings. Click Settings. Click the Forwarding and POP/IMAP tab. In the "Forwarding" section, click Add a forwarding address. Enter the email address you want to forward messages to. Click Next Proceed OK. A verification message will be sent to that address. Click the verification link in that message. Go back to the settings page for the Gmail account you want to forward messages from and refresh your browser. Select Forward a copy of incoming mail to. Choose what you want to happen with the Gmail copy of your emails. We recommend keeping Gmail's copy in the Inbox. At the bottom of the page, click Save Changes.
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I forgot my password, how do I reset it?
Forgot your password? Use your phone to scan this code and reset it! You will need access to your Microsoft Authenticator to do this. *Your user ID is your Sask DLC Email
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How do I clear my cache?
In this help and information tutorial, you will learn how to clear your cache on the main web browsers. The cache is information your browser stores to help your websites load faster. If you're experiencing browser issues, sometimes clearing the cache solves the issue because your browser may be trying to retrieve outdated cached information from a website. Once the outdated cached information is deleted, the new contents can be stored. Google Chrome Hold the keys CTRL[COMMAND], SHIFT, and DELETE all at the same time. A pop-up will appear that looks like this: A. Time Range should be set to "All time" B. De-select "Browsing history" and "Cookies and other site data" if they are selected C. Makes sure that "Cached images and files" is selected D. Click "Clear Data" to clear the cache If the keyboard shortcut doesn't work, you can follow these steps: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Mozilla Firefox Hold the keys CTRL[COMMAND], SHIFT, and DELETE all at the same time. A pop-up will appear that looks like this: A. Time range to clear is set to "everything" B. Everything is deselected except "Cache" C. Click "OK" If the keyboard shortcut doesn't work, you can follow these steps: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-all-cookies-and-keep-other-data Safari Click the Safari menu, then Clear History... In the Clear field choose All History Click Clear History. Microsoft Edge Hold the keys CTRL[COMMAND], SHIFT, and DELETE all at the same time. A pop-up will appear that looks like this: A. Time rage is set to "All time" B. "Cached images and files" is the only option selected C. Click "Clear now"
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How to Complete Your Timecard
This document is to help you understand how to complete your timecard until the Sask DLC’s official payroll system is up and running. If you’re a teacher or a member of the STF, and you do not have any exceptions (holidays or sick days) to report, you do not need to submit a timecard. However, if you do have exceptions, please complete the timecard. All timecards must be signed, approved and sent to humanresources@saskdlc.ca by the 10th of each month. If the 10th falls on a weekend, the deadline will be the Monday following. Hourly Employees All hourly employees need to indicate the days you work, the days you are sick and the days you have vacation. Employee name: First and last name Employee number: contact your Campus Principal HR Org: Sask DLC Pay Period Start: the 1st day of each month Pay Period End: the last day of each month Salary / Hourly: click the box that pertains to you and an X will appear Hourly employees: if you are an hourly employee, indicate how many hours a day per week you work, for example 7 hours / day, M-F or 4 hours / day, M-F Date: place your cursor in the box and type the date (day-month-year) Start Time: enter the time you started work or enter the time you were away from work End Time: enter the time you left work Hours: enter the time you were either at work or away from work Notes: indicate the reason that correspond to the hours, for example, work, vacation, sick Example of Date / Start / End / Hours / Notes: Date: 02-10-23 Start Time: 8:30 End Time: 12:00 Hours: 3.5 Notes: work Date: 02-10-23 Start Time: 1:00 End Time: 4:30 Hours: 3.5 Notes: sick Date: 03-10-23 Start Time: 8:30 End Time: 4:30 Hours: 7 Notes: work If you took a holiday or sick time after you submitted your time card on the 10th of every month, simply indicate that day on your current time card. For example, on your October time card, you can indicate that you took a sick day September 20th, 2023 Employee signature and date: If you have a pre-made signature you can input that or you can type your name and date Supervisor’s Signature, Approval and Date: have your supervisor sign and date your time card Salaried Employees Salaried employees only need to indicate the days you have been away from the office (holidays, sick days). If you haven’t been away from the office you can leave the body of the timecard blank and complete the top and bottom (signatures) Employee name: First and last name Employee number: contact your Campus Principal HR Org: Sask DLC Pay Period Start: the 1st day of each month Pay Period End: the last day of each month Salary / Hourly: click the box that pertains to you and an X will appear Hourly employees: salaried employees leave this box blank Only need to complete the following fields if you have been away from the office: Date: place your cursor in the box and type the date (day-month-year) Start Time: enter the time you were away from work End Time: enter the time you were away from work Hours: enter the number of hours you were away from work Notes: indicate the reason that correspond to the hours, for example, work, vacation, sick Example of Date / Start / End / Hours / Notes: Date: 02-10-23 Start Time: 8:30 End Time: 12:00 Hours: 3.5 Notes: sick Date: 03-10-23 Start Time: 1:00 End Time: 4:30 Hours: 3.5 Notes: holidays If you took a holiday or sick time after you submitted your timecard on the 10th of every month, simply indicate that day on your current time card. For example, on your October timecard, you can indicate that you took a sick day September 20th, 2023 Employee signature and date: If you have a pre-made signature you can input that or you can type your name and date Supervisor’s Signature, Approval and Date: have your supervisor sign and date your time card Please be mindful of your supervisor’s time when creating your timecards and allow for enough time for them to review, sign, and get it back to you so you’re able to submit it to Human Resources by the 10th of the month.