Seeing an error message when you attempt to login? Here's how to get into Basecamp and back to work!
We couldn't find that one. Want to try another?
This means the email address you entered is not linked to a Basecamp account.
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Check for typos. Double-check to make sure that every - or . or letter included in your email address is entered correctly.
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Try another email address. If you have more than one, it's possible you use another email address for Basecamp and forgot! Once you login, you can always update your login to the email address you prefer to use going forward.
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Accept your invitation. If you don't remember setting up a login for Basecamp, you may still need to accept your invitation to join a Basecamp account. Reach out directly to someone already on the account and ask them to resend it!
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First time using Basecamp? Sign up for a new account instead. To join someone else's account, ask them send you an invitation.
We didn’t recognize that password.
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Reset your password. Send yourself a password reset email. The link is just below the login button!
Be sure to check your Spam folder if you don't receive that email after a few minutes.
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Another browser. If you keep receiving this error message after successfully resetting your password, it could be your browser. To test this, try a different browser. If your new password works there, clear the cache and cookies in your regular browser.
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Two-factor authentication. If you are having trouble with two-factor authentication because you lost your phone or no longer have access to your authenticator app, use one of the recovery codes you saved during setup.
If you don't have a recovery code but you're logged into a different browser session, you can get your recovery codes and update or disable your two-factor authentication settings. Learn more about the steps here!
Check out our guide for creating and protecting strong passwords for Basecamp, and everywhere else you go on the web! If you've created a Basecamp password before, and you aren't using Google to log in, we'll ask for your password. Click the Log in button at Basecamp.com and enter your username and password. From there, you'll be taken into your Basecamp account!
If you've chosen to log in with Google (more on that in a moment!), click the Sign in with Google button right off the bat. If you enter in your email address and click Next, we'll remind you that you've used a Google ID instead of a password. Click that button, choose the Google ID you used to create your login and you're in!
If you need to change the way you log in to Basecamp - that's easy! Go to the Change my login page. From there, adjust your settings and choose the way you'd like to login! You can set up Google sign-in or change your password.
To log out of Basecamp, click your profile picture at the top right of your account, then click 'Log out'. This will log you out of all Basecamp accounts on that device.
